Does a promise to refund for services constitute a contract.

I have several emails from a company promising me a refund on services that I paid for that I decided to cancel due to issues with performance.

Three seperate emails state that while they do not offer refunds for my circumstances, they have promised a refund and will keep that promise. First within 5-7 days, then 9-10 days, and finally within 48 hours. I have still not received the refund and the company is ignoring my attempts to contact them.

Does the written promise in the email constitute a contract that they are now in breach of?

Asked over 8 years ago in Pennsylvania
Categories: Contracts  Civil Litigation  Business Law

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Sharmil McKee

Answer by Sharmil McKee

VerifiedPennsylvania lawyer

Probably, if they made the promise to induce you to give up your right to sue in court. I recommend filing a complaint with the Pennsylvania Attorney General - Consumer Protection division.  You can also sue the company for breach of contrat and unfair trade and deceptive business practices.  You may be entitled to additional damages.  You can sue in your county's small claim court (assuming the amount you will seek is less than the court's limit).  
Good luck with your case.

Posted over 8 years ago

Sharmil McKee | Business Lawyer | Philadelphia, PA |

Please note that this is for informational purposes only and does not constitute legal advice to you. Legal advice pertaining to your particular situation can only be provided by a lawyer who has met with you to obtain all pertinent background information necessary to give you a formal legal opinion. For formal legal advice, hire a lawyer (many give a free first consultation). Contact Sharmil McKee, or search the Lawyer Directory.

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